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Shipping & returns


Shipping & Returns

Your data remains strictly personal and will only be used to deliver your order. Your details will not be passed to third parties.

Ordered and paid on weekdays before 1 pm = shipped the same day!
For all orders under € 50.00 shipping costs are calculated on the basis of weight, then this is automatically sent as a package.
Dutch orders from € 50.00 free shipping. (Belgium and Germany from € 75)
If your order is sent by us as a package, you will receive a tracing number from Post NL after 6 PM.
The delivery time of a package is 1-2 business days. PostNL only delivers on working days.
As a customer you are responsible for correctly specifying the delivery address!
If the package is returned due to various failed delivery attempts due to absence or incorrect address information, we are unfortunately forced to reimburse shipping costs for a return. An incorrectly entered address causes missing mail and is for the account of the customer. So always check the address given!

 

Shipping within the Netherlands:
Package up to 30 KG € 4.95 (PostNL Package incl. Track and Trace)

Shipping costs Belgium and Germany:
Package up to 30 KG € 5.95 (PostNL Package incl. Track and Trace)

Shipping costs Other European Countries:
Package up to 2 KG € 8.95 (DHL Package)


Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason and to return it to us. You will then be credited with the full order amount. If the entire order is returned, the shipping costs will be credited. Only the costs for returning from your home to the Nicotine base are for your own account. If you make use of your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to Nicotine Base. To exercise this right, please contact us at [email protected]


General period

Unopened and unused products can be taken back in consultation within a period of 14 days.

 

Return address

Nicotinebase / Returns
Groten Bos 3
7131NW Lichtenvoorde